PassportCare™

At Children's Hospital of Pittsburgh of UPMC, our PassportCare™ service covers countless aspects of an international or out-of-state patient's visit to Pittsburgh. Before you arrive in Pittsburgh, a PassportCare team member will define your needs and initiate special arrangements. During your stay, patients and families will be provided with information and resources for the best possible experience. Even after returning home, someone will be available to facilitate clinical and administrative dealings with Children's Hospital. PassportCare strives to keep your mind on your child by taking care of the non-medical details.

Translation

We make communication easy in any language among patients, families, doctors, caregivers, and hospital staff. That includes translating forms, questionnaires, and other documents. Every PassportCare team member is fluent in at least one language other than English. In addition, our diverse group of doctors and staff includes many native speakers of non-English languages.

Hospitality

Helping you find housing that suits your needs, whether on campus or nearby, is part of our job. We can also recommend restaurants, museums, cultural events and other Pittsburgh attractions.

Transportation

We can arrange for transportation between Pittsburgh International Airport and Children's Hospital and provide local directions for recreation, shopping, or other activities.

Administration

If you need assistance navigating the business of an extended hospital stay, we can help. Our services include:

  • Scheduling appointments and tests
  • Guidance through registration and admission
  • Interpreting information about costs, billing, and insurance
  • Relaying reports of your child's progress to your physician back home

CarePages

Family members can create a secure, interactive webpage to keep family and friends up-to-date on the condition of a hospitalized child. CarePages are available to all hospitalized children at no cost.

Meet Our Patients


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Family-Centered Care


Learn what family-centered care is all about at Children's Hospital. Learn More